Managed IT Services
Your IT department, for a flat monthly fee.
Proactive monitoring, patching, help desk and on-site support. We fix problems before they stop your office, and we're there fast when something does break.
What's included
Every workstation and server is enrolled in our remote monitoring and management platform. We see failing drives, missed updates, full disks and offline backups before you notice them, usually before they cause downtime.
When you need help, you call or email us and reach someone who already knows your environment. Most issues are fixed remotely within minutes. When it takes hands on hardware, we come on-site.
- 24/7 monitoring of workstations, servers and network gear
- Windows and third-party patch management
- Help desk by phone, email and remote session
- On-site support across our service area
- Microsoft 365 administration: users, licensing, mailboxes, Teams and SharePoint
- Servers, NAS and virtualization, including Windows Server and Synology
- Firewalls, switches, Wi-Fi and VPN
- New-hire setup, departures and hardware purchasing
- Vendor management, so we're the ones on hold with your software provider
Total management or à la carte
Most clients have us handle everything. If you have an in-house person or only need part of it covered, we can do that too.
Fully managed
Everything above for a flat per-user or per-device monthly fee. That makes your IT a predictable line item instead of a string of surprise invoices.
Co-managed
You keep your internal IT person. We provide the tools, security stack and backup, and step in for projects and after-hours coverage.
Projects
Server replacements, office moves, Microsoft 365 migrations, network rebuilds and new office build-outs, quoted as fixed-price projects.
Find out where your technology stands.
A no-cost assessment of your network, security, phones and print. You get a plain-English report, whether or not you hire us.